Welcome to Vrihyara. 🙏
Here you’ll find answers to common questions about our products, orders, payments, shipping, returns, and customer support.

🛍️ About Vrihyara

1. What is Vrihyara?

Vrihyara is an online store offering a curated collection of devotional, spiritual, traditional, festive, and culturally inspired products for your home, पूजा, celebrations, and gifting needs.

2. What products can I buy from Vrihyara?

Our collection may include:

God & Goddess idols
Pooja and devotional products
Poshak and Shringar items
Rakhis and festive products
Spiritual accessories
Home décor
Festival & gifting products
Traditional and culturally inspired products

Our collection is regularly updated with new products and seasonal collections.

🛒 Orders & Shopping

3. How can I place an order?

Simply:

Browse our products.
Select the product you want.
Choose the required quantity or available options.
Click Add to Cart.
Proceed to checkout.
Enter your shipping details.
Select your preferred payment method.
Complete your order.

You will receive an order confirmation after your order is successfully placed.

4. Can I order without creating an account?

If guest checkout is available, you can place an order without creating an account.

However, creating an account can make it easier to track your orders and manage your details.

5. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible.

We can generally make changes only if the order has not yet been dispatched.

Once an order has been shipped, cancellation or modification may no longer be possible.

6. Can I add products to an order after placing it?

Once an order has been confirmed, additional products generally cannot be added to the same order.

You may place a new order separately.

💳 Payment

7. What payment methods do you accept?

Depending on availability, Vrihyara may accept:

UPI
Credit cards
Debit cards
Net banking
Wallets
Cash on Delivery (COD), where available

The payment options available to you will be displayed at checkout.

8. Is online payment safe?

Yes. Online payments are processed through secure third-party payment gateways.

Never share your OTP, UPI PIN, card PIN, CVV, or password with anyone claiming to represent Vrihyara.

Vrihyara will never ask you to share confidential payment credentials through phone, WhatsApp, email, or social media.

9. What happens if my payment is successful but my order is not confirmed?

If money has been deducted from your account but you do not receive an order confirmation, please contact us with:

Transaction/reference number
Date and time of payment
Amount paid
Registered mobile number/email address

We will check the payment status and assist you.

🚚 Shipping & Delivery

10. Where does Vrihyara deliver?

Vrihyara currently delivers across India, subject to PIN code and courier serviceability.

11. How long will my order take to arrive?

Orders are generally processed within 1–3 business days.

After dispatch, estimated delivery is generally:

Metro & major cities: 2–5 business days
Other locations: 3–7 business days
Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the location, courier partner, festivals, holidays, weather, and other circumstances.

12. How can I track my order?

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

13. What if my order is delayed?

Sometimes shipments may be delayed due to:

High order volumes
Festivals
Weather conditions
Courier delays
Transportation issues
Remote locations
Other circumstances beyond our control

If your order is significantly delayed, contact us with your order number and we will help you check the shipment status.

14. What if I entered the wrong delivery address?

If your order has not been dispatched, we will try to update the address.

Once the order has been shipped, changing the delivery address may not be possible.

15. What if I am not available when the courier arrives?

The courier partner may make additional delivery attempts.

Please ensure that someone is available at the provided delivery address to receive the package.

Repeated failed delivery attempts may result in the shipment being returned to us.

📦 Returns & Refunds

16. Can I return a product?

Returns are generally accepted for eligible products that are:

Damaged
Defective
Incorrect
Different from what you ordered
Missing essential components

Please contact us within 48 hours of delivery.

Some products may be non-returnable due to their nature. Please check the product listing and our Return & Refund Policy before placing an order.

17. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery.

Send us:

Order number
Photographs of the product
Photographs of the packaging
Shipping label photograph
Unboxing video, where available
Description of the issue

Our team will review the issue and provide an appropriate resolution.

18. Do I need to make an unboxing video?

For fragile, premium, or high-value products, we strongly recommend recording a continuous unboxing video.

The video should show the package, shipping label, opening of the package, and the condition of the product.

This can help us investigate damage or missing-item claims more efficiently.

19. Can I return a product if I simply don’t like it?

Returns due to change of mind, personal preference, or incorrect selection may not be accepted unless the particular product is specifically marked as returnable.

Please carefully check the product details, size, dimensions, color, quantity, and specifications before ordering.

20. How long does a refund take?

Once a refund is approved and initiated, the time taken for the amount to appear in your account may depend on your payment gateway, bank, card issuer, UPI provider, or other financial institution.

21. Will shipping charges be refunded?

Refund of shipping charges depends on the reason for the return and the applicable return/refund conditions.

Where a product is confirmed to have been incorrectly shipped or damaged due to an issue attributable to Vrihyara, we will provide an appropriate resolution in accordance with our policy.

🪔 Product Information

22. Why can the product look slightly different from the image?

Product colors and appearance may vary slightly because of:

Photography lighting
Screen/display settings
Camera conditions
Handcrafted variations
Material and finishing differences

For handmade or traditionally crafted products, minor variations may be natural and are not necessarily considered defects.

23. Are Vrihyara products suitable for gifting?

Yes. Many of our devotional, festive, spiritual, and traditional products can be suitable for gifting.

Please check the individual product description for packaging and gifting information.

24. Are the idols/products handmade?

Some products may be handcrafted or have handcrafted elements, while others may be manufactured.

The product description will provide relevant information wherever applicable.

25. Do products come with the accessories shown in the images?

Please refer to the individual product description for the exact contents of the package.

Decorative elements used only for photography may not necessarily be included with the product.

🎁 Festive & Special Orders

26. Can I order products for festivals in advance?

Yes, and we recommend doing so.

During festivals such as Raksha Bandhan, Janmashtami, Navratri, Diwali, and other festive occasions, order volumes can increase significantly.

Ordering early gives you a better chance of receiving your products before the desired occasion.

27. Do you offer bulk or gifting orders?

Bulk orders may be available depending on product, quantity, and availability.

For bulk purchases, corporate gifting, festive gifting, or special requirements, please contact our team.

28. Can I request customized products or gift packaging?

Customization or special packaging may be available for selected products.

Please contact us before placing your order to confirm availability, pricing, and additional processing time.

🔐 Account & Privacy

29. Is my personal information safe?

We take reasonable measures to protect your personal information.

Your information may be used for order processing, delivery, customer support, payments, website improvement, and other purposes described in our Privacy Policy.

30. Will Vrihyara share my information?

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as payment gateways, shipping partners, technology providers, and other service providers required to operate our business.

📞 Customer Support

31. How can I contact Vrihyara?

You can contact us through:

Email: estore@vrihyara.com

For order-related queries, please keep your Order Number ready.

32. What information should I provide when contacting customer support?

For faster assistance, please provide:

Order number
Name
Registered mobile number
Email address
Product name
Description of your concern
Relevant photographs/videos, if applicable

Still Have Questions?

We’re happy to help. 🙏

Contact Vrihyara Customer Support

Email: estore@vrihyara.com

Vrihyara — Bringing Devotion, Tradition & Festivity Closer to You. 🪔