Refund and Returns Policy

Updated: August 8, 2026

At Vrihyara, we want you to be happy with your purchase. We carefully inspect and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• You received a different product from what you ordered.
• The product is missing essential parts or accessories mentioned in the product listing.
• The product was damaged during transit.

To be eligible, you must contact us within 48 hours of receiving the order.

For certain products, a different return period or additional conditions may apply. These conditions will be mentioned on the respective product page, where applicable.

2. Unboxing Video

For fragile, premium, high-value, or specially packed products, we strongly recommend recording a continuous unboxing video while opening the package.

The video should clearly show:

1. The unopened package.
2. The shipping label.
3. The condition of the package.
4. The product being removed from the package.
5. Any damage, defect, or missing item.

An unboxing video may be required to process claims relating to products damaged during transit.

3. What to Do If You Receive a Damaged or Incorrect Product

Please contact us within 48 hours of delivery at:

Email: estore@vrihyara.com

Please provide:

• Order number
• Customer name
• Registered mobile number/email address
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Unboxing video, where available
• A brief description of the issue

Our team will review the claim and inform you of the next steps.

4. Replacement

Where a product is confirmed to be damaged, defective, or incorrectly delivered, Vrihyara may, at its discretion:

• Replace the product with the same product; or
• Provide an alternative resolution where replacement is not possible; or
• Issue an eligible refund.

Replacement will be subject to product availability.

If the same product is unavailable, we may offer a refund or another mutually acceptable solution.

5. Return Shipping

If Vrihyara confirms that the product is eligible for return because it was damaged, defective, incorrect, or incomplete, we will provide appropriate instructions for returning the product.

Where applicable, Vrihyara may arrange or reimburse the return shipping cost.

Customers should not send products back without receiving return instructions from Vrihyara.

6. Products Not Eligible for Return

Due to the nature of certain products, the following may generally not be eligible for return or exchange unless they are received damaged, defective, or incorrect:

• Used or opened products
• Personalized or customized products
• Products made specifically according to customer requirements
• Items damaged after delivery due to improper handling
• Products altered, washed, modified, or repaired by the customer
• Products without original packaging, where the packaging is required for return
• Products purchased as part of a final-sale or non-returnable offer
• Digital products, if applicable
• Hygiene-sensitive products, where applicable

Certain devotional, religious, festive, or consumable items may also be non-returnable due to their nature.

The applicable product page may specify additional return restrictions.

7. Change of Mind / No Longer Required

Returns due to a change of mind, personal preference, incorrect selection, or simply no longer wanting the product may not be accepted unless specifically mentioned on the product page.

Customers are therefore encouraged to carefully check the product description, size, dimensions, color, quantity, and other specifications before placing an order.

8. Wrong Address or Incorrect Customer Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

Vrihyara will not be responsible for failed or delayed delivery caused by:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Incorrect mobile number
• Recipient unavailable at the delivery address
• Refusal to accept the shipment

If a shipment is returned to Vrihyara because of incorrect information provided by the customer or repeated delivery failure, additional shipping charges may apply for re-shipment.

9. Refunds

Once your return or refund request has been reviewed and approved, we will initiate the eligible refund.

Refunds may be processed through the original payment method or another appropriate method, depending on the payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

10. Refund Amount

Where a refund is approved, the eligible product amount will be refunded in accordance with the applicable order and refund conditions.

Shipping charges may or may not be refundable depending on the reason for the return and applicable circumstances.

If the return is due to a confirmed error on the part of Vrihyara, such as an incorrect product being shipped, we will make reasonable efforts to provide an appropriate resolution, including applicable shipping costs.

11. Partial Refunds

In certain situations, Vrihyara may provide a partial refund instead of a replacement or full refund.

This may apply where:

• The product has minor damage that does not materially affect its use.
• The customer agrees to retain the product.
• Only part of an order is affected.
• A product has a minor variation that is disclosed or inherent to its nature.

Any partial refund will be communicated to the customer before processing.

12. Refunds for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.

Once an order has been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

13. Exchange Policy

Where applicable, Vrihyara may offer an exchange for eligible products.

Exchange is subject to:

• Product availability
• Product condition
• Return eligibility
• Applicable time limits

The replacement product may be the same product or an equivalent product, depending on availability.

14. Product Condition for Returns

If a return is approved, the product should generally be returned:

• In unused condition
• With original packaging
• With tags, accessories, manuals, or other included items, where applicable
• Without damage caused by the customer

Products that have been used, altered, damaged, or tampered with after delivery may not qualify for a return or refund.

15. Order Shortage or Missing Items

If an item or accessory appears to be missing from your order, please contact us within 48 hours of delivery.

Please provide photographs/videos of the received package and its contents so that our team can investigate the issue.

16. Damaged Packaging

If the package appears significantly damaged at the time of delivery, customers are encouraged to:

• Take photographs of the package before opening it.
• Record an unboxing video.
• Inform the delivery person/courier where possible.
• Contact Vrihyara immediately if the product inside is damaged.

17. Return Inspection

All returned products may be inspected by Vrihyara before a replacement or refund is approved.

If the returned product does not meet the applicable return conditions, Vrihyara may reject the return request.

The final decision will be made based on the product condition, evidence provided, order details, and applicable policy.

18. Fraudulent or Misuse of Return Policy

Vrihyara reserves the right to refuse returns, replacements, or refunds where we reasonably believe that:

• The return policy is being misused.
• False or misleading information has been provided.
• The product was intentionally damaged.
• Multiple fraudulent claims have been submitted.
• The product returned is different from the product originally shipped.

We may also restrict future orders from accounts involved in fraudulent activity, subject to applicable law.

19. Promotional and Discounted Products

Products purchased using promotional offers, discount codes, special deals, or clearance/final-sale offers may be subject to additional return and refund conditions.

Please check the terms of the applicable offer before placing your order.

20. Non-Delivery / Lost Shipment

If your order does not arrive within the expected delivery period, please contact us with your order details.

We will coordinate with the relevant courier or logistics partner to investigate the shipment.

If the shipment is confirmed as lost or undelivered, Vrihyara will provide an appropriate resolution in accordance with the circumstances and applicable policy.

21. How to Request a Return or Refund

To request a return, replacement, or refund, please contact:

Vrihyara

Email: estore@vrihyara.com

Please include:

Subject: Return/Refund Request – Order #[Order Number]

Required Information:

• Order number
• Name
• Registered mobile number
• Email address
• Product name
• Reason for return/refund
• Photographs/videos of the product
• Photographs of the package, where applicable

Our customer support team will review your request and provide further instructions.

22. Changes to This Return & Refund Policy

Vrihyara reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

23. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us: estore@vrihyara.com